Support Privacy and Security Cookies from Weply Chat

Cookies from Weply Chat

Updated: April 17, 2024

These cookies apply when the Weply Chat Code has loaded and ensure the Weply Chat works properly. To allow Weply tools and features to function correctly, cookies from the below list should be allowed.

The following cookies are unique to the individual chat and the provider of these cookies are the website itself, and not the service provider, Weply. Therefore these are first-party cookies.

Replace the asterisk (*) under the cookie names with the unique chat ID. This unique chat ID can be seen in your Cookies overview. If you are unsure, feel free to contact our Customer Success Team.

Example: weply.123400000cte92.data.ot

Name Purpose Expiry Provider
weply.*.data.ot Registers the time the chat window is opened. persistent *own site
weply.*.data.st.template.expire Defines the expiration date of a split test of the chat. persistent *own site
weply.*.data.st.template.id Designates a template to be used for the split test of the chat. persistent *own site
weply.*.data.um Registers the number of unread messages that are shown as a notification. persistent *own site
weply.*.data.urls.buffer Collects the URLs of pages on the current website that the user has visited before starting the chat. Used for reporting purposes. persistent *own site
weply.*.proactive Used in context with the dynamic chat bubbles. persistent *own site
weply.*.data.gaMeasurementId Registers the Google Analytics session ID if the visitor accepts the Google Analytics cookies on the website. persistent *own site
weply.*.data.um-read-time Registers the time stamp for the last message a visitor has been sent. Used to sync information between tabs and upon refreshing windows during an active chat session. persistent *own site
weply.*.data.status Reigsters the status of the chat session. Used to sync information between tabs and upon refreshing windows during an active chat session.. persistent *own site
weply.*.data.opened Registers if the widget has been opened. Used to sync information between tabs and upon refreshing windows during an active chat session. persistent *own site
weply.*.data.token Creates a token when a new chat session is started. Used to communicate with servers. persistent *own site
weply.*.data.urls.minimized Registers if the widget is minimized or maximized. Used to sync information between tabs and upon refreshing windows during an active chat session. persistent *own site

The cookies listed below are set by Weply, and are third-party cookies.

It is possible to disable third-party cookies upon request from the Customer Success Team.

Name Purpose Expiry Provider
weply.analytics.user Registers a unique ID that is used to generate statistical data on how the visitor uses the chat widget. For internal reporting purposes. 365 days Weply
weply.analytics.user_session Registers visitor interactions with the chat widget. session Weply
weply.analytics.chat_session_id Registers a unique ID that is used to generate statistical data on how the visitor uses the chat widget. For internal reporting purposes. session Weply
logglytrackingsession Collects data on user behaviour and interaction in order to optimize the chat widget. session Weply

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