Merrild Lavazza

Coffee solutions for offices, hotels, cafés and restaurants.

The challenge

Merrild Lavazza searched for new ways to generate leads. Using Weply’s chat which focuses on lead generation was an evident choice.

The companies that I believe could benefit from using a solution from Weply are companies like us, which has a smaller marketing department and therefore does not have the resources to staff a chat themselves.

- Henriette Linderoth, Trade Marketing Manager

Results

With Weply’s chat solution, Merrild Lavazza gained another channel to receive customer inquiries and leads from. Since they have a small marketing department it has made a big difference being able to get help handling some of the customer inquiries. At the same time, they provide a good personal service through the chat. Merrild Lavazza are receiving an average of 13 inquiries a month.