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Getting Started Install Weply Chat onto Joomla site
Install Weply Chat onto Joomla site
Updated: September 1, 2022
Before you start:
Before you follow these steps, be sure to have the following things ready:
Chat integration script
In order to get your Weply chat online, you need to find your custom javascript that you have received by email. You script must be inserted in the footer of your website. If your website has no footer, it should be inserted just before the </body> tag on your website. Below is a step-by-step guide on how to get your chat online if you have Joomla as your website provider. If you do not have Joomla then click on Wix, WordPress or Squarespace.
How you add the script onto your site depends on the template you are using. There is no universal method to implement the script at the moment. The most important thing is to make sure that the script is visible on all pages of the website.
- Go to /template/(your template)/index.php.
- Insert the script right before the </body> tag.
If the chat is only visible on your front page, you may have to repeat this process on all visible pages.
Alternatively, there are many extensions for Joomla that assists you adding JavaScript on websites. How to do this will depend on the extension you are using so it is easiest to find out how the extension inserts a script.
Can't see your chat?
- Remember to clear your cache! In some cases, your website may not update immediately and has a 'clear cache' function.
- Browsers also keep a cache of websites. You may need to clear the cache on the browser you're using.
Here are some guides on how to do so: Google, Safari, Microsoft Edge - Did you install the chat onto a staging server? Maybe the chat isn't set up to be shown on your staging server due to URL restrictions. In that case, contact support.
- If none of the above worked, contact support.
What’s next?
- Make sure that you are getting email notifications from Weply so you do not miss any potential customers.
Here’s how you set that up on Apple iOS and Android. - Push chat events to your Google Analytics account to get a better overview of the customer journey.
- Link Weply to your Facebook page so your followers can reach you there 24/7 as well.
Need help?
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