Support 
Privacy and Security Cookies from Weply Chat
Cookies from Weply Chat
Updated: April 17, 2024
These cookies apply when the Weply Chat Code has loaded and ensure the Weply Chat works properly. To allow Weply tools and features to function correctly, cookies from the below list should be allowed.
The following cookies are unique to the individual chat and the provider of these cookies are the website itself, and not the service provider, Weply. Therefore these are first-party cookies.
Replace the asterisk (*) under the cookie names with the unique chat ID. This unique chat ID can be seen in your Cookies overview. If you are unsure, feel free to contact our Customer Success Team.
Example: weply.123400000cte92.data.ot
| Name | Purpose | Expiry | Provider |
| weply.*.data.ot | Registers the time the chat window is opened. | persistent | *own site |
| weply.*.data.st.template.expire | Defines the expiration date of a split test of the chat. | persistent | *own site |
| weply.*.data.st.template.id | Designates a template to be used for the split test of the chat. | persistent | *own site |
| weply.*.data.um | Registers the number of unread messages that are shown as a notification. | persistent | *own site |
| weply.*.data.urls.buffer | Collects the URLs of pages on the current website that the user has visited before starting the chat. Used for reporting purposes. | persistent | *own site |
| weply.*.proactive | Used in context with the dynamic chat bubbles. | persistent | *own site |
| weply.*.data.gaMeasurementId | Registers the Google Analytics session ID if the visitor accepts the Google Analytics cookies on the website. | persistent | *own site |
| weply.*.data.um-read-time | Registers the time stamp for the last message a visitor has been sent. Used to sync information between tabs and upon refreshing windows during an active chat session. | persistent | *own site |
| weply.*.data.status | Reigsters the status of the chat session. Used to sync information between tabs and upon refreshing windows during an active chat session.. | persistent | *own site |
| weply.*.data.opened | Registers if the widget has been opened. Used to sync information between tabs and upon refreshing windows during an active chat session. | persistent | *own site |
| weply.*.data.token | Creates a token when a new chat session is started. Used to communicate with servers. | persistent | *own site |
| weply.*.data.urls.minimized | Registers if the widget is minimized or maximized. Used to sync information between tabs and upon refreshing windows during an active chat session. | persistent | *own site |
The cookies listed below are set by Weply, and are third-party cookies.
It is possible to disable third-party cookies upon request from the Customer Success Team.
| Name | Purpose | Expiry | Provider |
| weply.analytics.user | Registers a unique ID that is used to generate statistical data on how the visitor uses the chat widget. For internal reporting purposes. | 365 days | Weply |
| weply.analytics.user_session | Registers visitor interactions with the chat widget. | session | Weply |
| weply.analytics.chat_session_id | Registers a unique ID that is used to generate statistical data on how the visitor uses the chat widget. For internal reporting purposes. | session | Weply |
| logglytrackingsession | Collects data on user behaviour and interaction in order to optimize the chat widget. | session | Weply |
Cookies FAQs
Need help?
+45 21 199 199
Friday: 8.30 am - 3.30 pm (GMT+1)