Øjenklinikken Hørsholm

The solution

After starting a partnership with Weply, they now have a personal presence on their website and are ready to receive enquiries even on weekday evenings and weekends. It makes a big difference that there is a chat consultant on the other end and not a bot.

At Øjenklinikken Hørsholm, their personal Weply Customer Success Manager has also created great value for them. They have found that eminent understanding of the business and the complex product they sell was quickly demonstrated. They could also feel this in the instructions given to the chat consultants, ensuring they can provide relevant answers in the chat on the eye clinic's behalf.

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"It's quite complex, what we sell. And the way our Customer Success Manager managed to get to grips with the service, and the way she communicated it to the chat consultants, has been absolutely outstanding. I'm impressed."

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CSR is a win-win-situation

For the eye clinic, Weply's social impact was the deciding factor in choosing a provider. The fact that jobs are being created for a group of people who need work is something Lotte Ipsen describes as praiseworthy. It's a win-win situation, as it is

meaningful for the individual, but the business also gets competent chat consultants who create value for the clinic.

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The result

After getting Weply, Øjenklinikken Hørsholm can definitely feel an increased approach and demand. They have a partner who ensures that potential customers can have a personal dialogue regardless of the time of day. The ability to extend availability from normal working hours to being online 24/7 has been very valuable.

The Customer Success Manager has shown eminent business understanding and relaying to the chat consultants

They can now meet potential customers in person online 24/7 365 days a year within seconds

Øjenklinikken Hørsholm has gained a partner who makes a difference to both people and business.