Customer Stories – Eye Clinic
Eye clinic sees increased interest and gains new customers
52%
VISITORS CHAT WITH US
16%
CHATS BECOME HOT LEADS
48%
LEADS OUTSIDE OFFICE HOURS
Last updated: April 2023
Customer Stories – Eye clinic
Eye clinic sees increased interest and gains new customers
52%
VISITORS CHAT WITH US
16%
CHATS BECOME HOT LEADS
48%
LEADS OUTSIDE OFFICE HOURS
Last updated: April 2023
Extended opening hours
Before the eye clinic, Øjenklinikken Hørsholm, partnered with Weply, their contact options were phone, contact form and email. They were available to customers on the phone during normal opening hours 8-16 on weekdays.
With Weply to complement their existing communication options, they were able to extend their opening hours so that they could also be in contact with customers outside normal office hours.
Lotte Ipsen, communication and marketing, shares their experience
Extended opening hours
Before the eye clinic, Øjenklinikken Hørsholm, partnered with Weply, their contact options were phone, contact form and email. They were available to customers on the phone during normal opening hours 8-16 on weekdays.
With Weply to complement their existing communication options, they were able to extend their opening hours so that they could also be in contact with customers outside normal office hours.
Lotte Ipsen, communication and marketing, shares their experience
Øjenklinikken Hørsholm specialises in the diagnosis and treatment of eye diseases, vision correction surgery and cosmetic eyelid surgery. They have two of Denmark's most experienced ophthalmologists, Henrik Bom Olesen and Stefan Klauber.
Øjenklinikken Hørsholm specialises in the diagnosis and treatment of eye diseases, vision correction surgery and cosmetic eyelid surgery. They have two of Denmark's most experienced ophthalmologists, Henrik Bom Olesen and Stefan Klauber.
The solution
After starting a partnership with Weply, they now have a personal presence on their website and are ready to receive enquiries even on weekday evenings and weekends. It makes a big difference that there is a chat consultant on the other end and not a bot.
At Øjenklinikken Hørsholm, their personal Weply Customer Success Manager has also created great value for them. They have found that eminent understanding of the business and the complex product they sell was quickly demonstrated. They could also feel this in the instructions given to the chat consultants, ensuring they can provide relevant answers in the chat on the eye clinic's behalf.
The solution
After starting a partnership with Weply, they now have a personal presence on their website and are ready to receive enquiries even on weekday evenings and weekends. It makes a big difference that there is a chat consultant on the other end and not a bot.
At Øjenklinikken Hørsholm, their personal Weply Customer Success Manager has also created great value for them. They have found that eminent understanding of the business and the complex product they sell was quickly demonstrated. They could also feel this in the instructions given to the chat consultants, ensuring they can provide relevant answers in the chat on the eye clinic's behalf.
"It's quite complex, what we sell. And the way our Customer Success Manager managed to get to grips with the service, and the way she communicated it to the chat consultants, has been absolutely outstanding. I'm impressed."
"It's quite complex, what we sell. And the way our Customer Success Manager managed to get to grips with the service, and the way she communicated it to the chat consultants, has been absolutely outstanding. I'm impressed."
CSR is a win-win-situation
For the eye clinic, Weply's social impact was the deciding factor in choosing a provider. The fact that jobs are being created for a group of people who need work is something Lotte Ipsen describes as praiseworthy. It's a win-win situation, as it is meaningful for the individual, but the business also gets competent chat consultants who create value for the clinic.
The result
After getting Weply, Øjenklinikken Hørsholm can definitely feel an increased approach and demand. They have a partner who ensures that potential customers can have a personal dialogue regardless of the time of day. The ability to extend availability from normal working hours to being online 24/7 has been very valuable.
The Customer Success Manager has shown eminent business understanding and relaying to the chat consultants
They can now meet potential customers in person online 24/7 365 days a year within seconds
Øjenklinikken Hørsholm has gained a partner who makes a difference to both people and business.
CSR is a win-win-situation
For the eye clinic, Weply's social impact was the deciding factor in choosing a provider. The fact that jobs are being created for a group of people who need work is something Lotte Ipsen describes as praiseworthy. It's a win-win situation, as it is meaningful for the individual, but the business also gets competent chat consultants who create value for the clinic.
The result
After getting Weply, Øjenklinikken Hørsholm can definitely feel an increased approach and demand. They have a partner who ensures that potential customers can have a personal dialogue regardless of the time of day. The ability to extend availability from normal working hours to being online 24/7 has been very valuable.
The Customer Success Manager has shown eminent business understanding and relaying to the chat consultants
They can now meet potential customers in person online 24/7 365 days a year within seconds
Øjenklinikken Hørsholm has gained a partner who makes a difference to both people and business.
What Weply provided
Easy onboarding
Copy paste script on your website and get started within a few minutes.
Sales qualified leads
Optimize the sales process by receiving leads directly in your inbox.
External chat consultants
Get trained chat consultants to handle enquiries on your behalf.
Human interactions 24/7
There is a human being on the other end day and night 365 days a year.
Customer platform with all data
Get an easy overview of your development, chat dialogues, leads, invoices, etc.
Personal contact person
Your Customer Success Manager helps your business reach new heights.
What Weply provided
Easy onboarding
Copy paste script on your website and get started within a few minutes.
Sales qualified leads
Optimize the sales process by receiving leads directly in your inbox.
External chat consultants
Get trained chat consultants to handle enquiries on your behalf.
Human interactions 24/7
There is a human being on the other end day and night 365 days a year.
Customer platform with all data
Get an easy overview of your development, chat dialogues, leads, invoices, etc.
Personal contact person
Your Customer Success Manager helps your business reach new heights.
See more Weply customer stories
See more Weply customer stories
Malerfirmaet Lykkebo
They took the pressure off the phones and show accessibility.
It's this easy to start generating more leads
1. Set up chat in just five minutes
You will receive a piece of code to be inserted on your website. If you need technical guidance, we’re here to help.
2. We take care of customer inquiries
We handle all inquiries in the chat 24/7 all days of the year, and help your customers find the information they need.
3. We will send hot leads to you
We collect information about the customer's needs and send ready-to-buy leads directly to your inbox and CRM system.
It's this easy to start generating more leads
1. Set up chat in just five minutes
You will receive a piece of code to be inserted on your website. If you need technical guidance, we’re here to help.
2. We take care of customer inquiries
We handle all inquiries in the chat 24/7 all days of the year, and help your customers find the information they need.
3. We will send hot leads to you
We collect information about the customer's needs and send ready-to-buy leads directly to your inbox and CRM system.