From Skeptic to Advocate: “Weply Gives Us Thousands of Percent ROI”

How easy was it to get started?

Very easy, surprisingly so. It was simply a matter of having the kick-off meeting, giving you access, and then the leads started rolling in.

How has it performed compared to your overall expectations?

Far beyond expectations, actually. Especially since I was a bit concerned you wouldn’t understand my product. But that turned out to be a non-issue.

That’s great to hear. That’s one of the most common concerns we encounter with new customers.

Yes, I thought, “I see it works for other customers, but for my industry – they probably won’t be able to manage it.” But that’s actually what you excel at. You keep it simple: “Of course, we can handle it,” you say, and then ask, “Who am I speaking with? May I have your name, number, and email?” Then you send it over to me. I can respond to the customer in five minutes, and they likely think it’s someone here answering. And matching the chat colors with our website - that’s masterful. It really looks like it’s us replying.

What do you value most about the partnership?

It’s the simplicity and that I receive the entire conversation directly. It’s also invaluable to see exactly what the customer wrote, making it easy to provide a good, relevant response. That’s the best part, I’d say.

How’s your Return on Investment?

It’s hard to give an exact number, but almost all leads we get through Weply turn into a sale. We have a fairly complex product, and it can be challenging for customers to know what they need. The chat makes it much easier for them to take that first step instead of needing to call us. Once I connect with the customer, it almost always results in a sale.

I’d estimate the ROI is in the thousands of percent, though I don’t have an exact figure – but definitely several thousand.

That’s fantastic! Many customers feel it works well but lack insight into their ROI.

For us, it’s fairly easy to measure. I mean… you probably have some tougher industries, like clothing – nobody’s going to pay a couple hundred SEK for a lead on a pair of pants. But more complex industries seem to be your niche.

For us, it often results in me selling a machine for at least 2,000 - 3,000 SEK, and that’s the minimum. Earlier today, a customer reached out via the chat who needed a solution costing 46,000 SEK. You can see for yourself, I have a high margin. Very few low-quality leads come through the chat; they’re usually genuinely interested but might not feel like calling or emailing manually. In those cases, the chat is perfect.

Have you noticed a difference in lead quality from the chat compared to other sources?

Yes, absolutely. We also have a regular contact form, which has historically brought in one to two leads a week. With the chat, we’re now getting around one to two leads per day, and they’re of the same or even higher quality.

It’s interesting that the difference is so significant.

Yes, it’s really great. Initially, I thought about implementing a manual chat myself, but I realized the cost I pay here is so low. Sure, everyone wants to cut costs, but considering the overall picture – what I pay and what I get – this is an incredibly good deal.

I’ve noticed that many of our customers are decision-makers like business owners, CEOs, or directors, and they often work in the evenings and weekends. Those opportunities would be lost with a manual chat.

You’re giving us gold here, Emil! Such positive feedback!

Well, I feel like I could almost sell your product myself – you’ve genuinely been this good for me. I’m just being honest.

Results

Finally, on a scale from 1 to 10, what rating would you give us if you were to recommend us?

11! No, but seriously – I’d genuinely recommend you, without exaggerating.

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