Customer Stories
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Det Faglige Hus

Fagforening får leads af betydelig højere kvalitet

Det Faglige Hus
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38%

OF VISITORS CHAT WITH US

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26%

OF CHATS TURN
INTO HOT LEADS

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47%

OF LEADS COME
OUTSIDE OPENING HOURS

last updated: November 2022

Det Faglige Hus

Significantly higher hit rate

Det Faglige Hus receives red-hot leads from people who have initiated contact themselves and are ready to be approached by the company. This creates better conversations when they reach out to potential new members and results in stronger sales compared to other lead campaigns.

To ensure optimal use of leads, they’ve integrated Weply with their phone system, allowing them to respond quickly to every incoming lead.

“The hit rate and success rate of the people we reach have exceeded our expectations. These are red-hot leads of significantly higher quality than other lead campaigns.”

Stefan Fyhring, Sales Manager at Det Faglige Hus

Det Faglige Hus

Accessible through a new channel

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Before Weply, Det Faglige Hus was not available outside normal working hours and lacked a contact option for those who didn’t want to call in. With Weply, they have solved this challenge without having to hire additional staff internally.

The first impression of a trade union and unemployment fund is crucial for whether an interested person feels confident choosing to become a member. By being available 24/7, they ensure that everyone is met personally online, no matter what time of day they reach out. They also give those who prefer not to communicate by phone the opportunity to contact them in another way.

Det Faglige Hus finds that visitors to their website are greeted by chat consultants who act professionally in every conversation. They tailor their communication to each situation, making the point of contact feel like an integrated part of the business.

The result

With Weply’s solution, Det Faglige Hus has gained an easy and accessible communication platform for new members, ensuring 24-hour availability and red-hot leads. They experience that Weply’s chat consultants facilitate professional, constructive, and customized dialogues that form a solid foundation for subsequent communication and sales.

  • They reach potential members who prefer not to call.
  • They are always available and have gained a new channel that serves both new and existing members.
  • They experience a significantly higher success rate on leads from Weply compared to other campaigns.
  • They have increased their total monthly sales by approximately 5%.
“What makes me happiest about the collaboration is the simplicity of acquiring good leads and new members. There are no operational disruptions, and Weply has skilled employees who act professionally in every dialogue.”
“If your company wants to be reachable 24/7, Weply is a great solution. They are professional and tailor their communication to your needs.”
Stefan Fyhring
,
Sales manager
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What Weply provided

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Easy onboarding

Copy paste script on your website and get started within a few minutes.
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Sales qualified leads

Optimize the sales process by receiving leads directly in your inbox.
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External chat consultants

Get trained chat consultants to handle enquiries on your behalf.
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Human interactions 24/7

There is a human being on the other end day and night 365 days a year.
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Customer platform with all data

Get an easy overview of your development, chat dialogues, leads, invoices, etc.
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Personal contact person

Your Customer Success Manager helps your business reach new heights.

It's this easy to start generating more leads

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1. Set up chat in just five minutes

You will receive a piece of code to be inserted on your website. If you need technical guidance, we’re here to help.
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2. We take care of customer inquiries

We handle all inquiries in the chat 24/7 all days of the year, and help your customers find the information they need.
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3. We will send hot leads to you

We collect information about the customer's needs and send ready-to-buy leads directly to your inbox and CRM system.