The solar panel provider is now available to customers 24/7.
12%
OF CHATS BECOME HOT LEADS
59%
OF CHATS HAPPEN OUTSIDE OPENING HOURS
The challenge
The solar industry boomed at the end of 2022 and the beginning of 2023. During this period, Solsystem was understaffed, which affected their customer availability. They were contacted by Weply, who presented their service, and Solsystem felt it would make them more accessible to customers — and thereby improve customer satisfaction.
The result
Greater accesability and customer satifsfaction
By having Weply on their website, Solsystem has opened the door to an additional communication channel, enabling contact with new customers and creating more business opportunities. The chat feature increases accessibility for customers, which in turn has improved customer satisfaction. Even if they can’t respond around the clock themselves, Weply establishes the initial contact — and sometimes a “we’ll get back to you” is better than no response at all.
Talen seriously
Solsystem values the dialogue they have with their contact person at Weply. All feedback is taken very seriously, and they work together to achieve the best possible results and get the most value out of the chat.
What Weply provided
Easy onboarding
Sales qualified leads
External chat consultants
Human interactions 24/7
Customer platform with all data
Personal contact person
It's this easy to start generating more leads
1. Set up chat in just five minutes
2. We take care of customer inquiries