Customer Case
-
Björns Åkeri

The lift experts gain more time for their work while also becoming more accessible.

Björns Åkeri
A blue speech bubble on a black background.

81%

OF VISITORS CHAT WITH US

A blue circle with a check mark in the middle.

47%

BECOME HOT LEADS

A black background with a blue moon and the word sleep on it.

37%

LEADS OUTSIDE OPENING HOURS

Uppdaterad: april 2023

Björns Åkeri

The solution

Björns Åkeri used to answer the phone around the clock, as they have always prioritized being as accessible as possible. Now, they’ve added an extra channel for customers to get in touch, which many have appreciated. Customers are often surprised that they can communicate with a real person after business hours — and that someone actually looks at their inquiry right away.

Björns Åkeri is a crane truck company specializing in lifting solutions. They assist everyone from large corporations to private individuals, which gives them extensive expertise and a strong ability to solve problems. Their business is built on helping customers at short notice and being readily available.
Björns Åkeri

The results

Björns Åkeri can clearly feel the impact of having a 24/7 live chat on their website. They have an external chat consultant who actively responds to inquiries, allowing them to provide this service without using internal resources. This has generated more sales for the company and freed up time for their core work.

  • Björns Åkeri now offers personal service around the clock through a new channel without relying on internal staff.
  • They have more time for their tasks since more customer inquiries are handled directly on the website.
  • Nearly half of all chats managed by Weply generate warm, qualified leads.
“Our customers appreciate being able to choose the chat, as it doesn’t make them feel like they’re bothering anyone after working hours.”
Johan Västerberg
,
VD
No items found.

What Weply provided

A blue start sign with the word start on it.

Easy onboarding

Copy paste script on your website and get started within a few minutes.
A line drawing of a funnel with a dollar sign.

Sales qualified leads

Optimize the sales process by receiving leads directly in your inbox.
A blue line drawing of two people with speech bubbles above their heads.

External chat consultants

Get trained chat consultants to handle enquiries on your behalf.
A blue icon of a clock with a date.

Human interactions 24/7

There is a human being on the other end day and night 365 days a year.
A blue square with a white rectangle in the middle.

Customer platform with all data

Get an easy overview of your development, chat dialogues, leads, invoices, etc.
A blue line drawing of a person wearing a headset.

Personal contact person

Your Customer Success Manager helps your business reach new heights.

See more Weply customer stories

Lyd & Billede Specialisten

Lyd & Billede Specialisten

“The chat is incredibly relieving for the team and helps us make optimal use of our resources.”
See their story →
Solsystem

Solsystem

The solar energy provider is now available to customers 24/7.
See their story →
SEOdr.

SEOdr.

The agency receives a high-quality service for itself and its clients.
See their story →
Bike Masters

Bike Masters

The bike shop takes the customer experience to the next level.
See their story →

It's this easy to start generating more leads

A blue icon of a gear wheel with a check mark.

1. Set up chat in just five minutes

You will receive a piece of code to be inserted on your website. If you need technical guidance, we’re here to help.
A blue line drawing of two people with speech bubbles above their heads.

2. We take care of customer inquiries

We handle all inquiries in the chat 24/7 all days of the year, and help your customers find the information they need.
A line drawing of a funnel with a dollar sign.

3. We will send hot leads to you

We collect information about the customer's needs and send ready-to-buy leads directly to your inbox and CRM system.
Free 7-day trial