Customer Stories – Fleasing
The AI chat was a disappointment: “Lead quality wasn’t even a quarter of Weply’s”
45%
of Danes prefer to communicate via chat rather than phone or email
1%
of Danes would prefer to chat with robots rather than with humans.
Interview with Kenneth Rasmussen, Head of Sales
Customer Stories – Fleasing
The AI chat was a disappointment: “Lead quality wasn’t even a quarter of Weply’s”
45%
of Danes prefer to communicate via chat rather than by phone or email
1%
of Danes would prefer to chat with robots rather than with humans.
Interview with Kenneth Rasmussen, Head of Sales
Kenneth Rasmussen - Head of Sales
What do you see as the biggest advantages of using Weply?
It’s fantastic that customers get an immediate response when they reach out to us on our website. They feel welcomed and acknowledged when they have a need. Of course, the chat can’t answer everything, but customers feel taken seriously.
At the same time, we’ve found Weply very responsive to our input. If we need to update the FAQ responses – for instance, questions about leasing types or selling cars with full registration tax – it gets handled immediately. That gives us a sense that both we and our customers are taken seriously.
A couple of months ago, you tested an AI chat solution as an alternative to us. What prompted that decision?
We were curious about what AI could do – both in general and within our specific setup. It wasn’t because we were unhappy with Weply. It was more about exploring whether AI could offer broader availability and maybe supplement what we already had.
What were your expectations of the AI solution – and were they met?
We expected that customers would feel taken seriously, and that the AI would forward inquiries to us when it couldn’t assist. Unfortunately, the AI was very insistent. One example: if a customer only provided an email address and asked to be contacted that way, the AI kept insisting on a phone number. That’s a problem – because we lose leads that way.
I also expected at the very least to receive an email when a customer left the chat midway – but that never happened. Weply, on the other hand, does that: you send an email notifying us that there might be a lead worth following up on. We're not charged for that, but it ensures that the customer feels seen. The AI solution didn’t have that functionality, and the provider wasn’t able to deliver it during the test period.
Kenneth Rasmussen - Head of Sales
What do you see as the biggest advantages of using Weply?
It’s fantastic that customers get an immediate response when they reach out to us on our website. They feel welcomed and acknowledged when they have a need. Of course, the chat can’t answer everything, but customers feel taken seriously.
At the same time, we’ve found Weply very responsive to our input. If we need to update the FAQ responses – for instance, questions about leasing types or selling cars with full registration tax – it gets handled immediately. That gives us a sense that both we and our customers are taken seriously.
A couple of months ago, you tested an AI chat solution as an alternative to us. What prompted that decision?
We were curious about what AI could do – both in general and within our specific setup. It wasn’t because we were unhappy with Weply. It was more about exploring whether AI could offer broader availability and maybe supplement what we already had.
What were your expectations of the AI solution – and were they met?
We expected that customers would feel taken seriously, and that the AI would forward inquiries to us when it couldn’t assist. Unfortunately, the AI was very insistent. One example: if a customer only provided an email address and asked to be contacted that way, the AI kept insisting on a phone number. That’s a problem – because we lose leads that way.
I also expected at the very least to receive an email when a customer left the chat midway – but that never happened. Weply, on the other hand, does that: you send an email notifying us that there might be a lead worth following up on. We're not charged for that, but it ensures that the customer feels seen. The AI solution didn’t have that functionality, and the provider wasn’t able to deliver it during the test period.
Fleasing.dk is a Danish premium car leasing company specializing in tailored solutions for both private individuals and businesses. Founded in 2010, Fleasing has evolved from a hobby project into a well-established enterprise with over 30 employees. The company offers various leasing options, including flexleasing, splitleasing, and seasonal leasing. With a team passionate about cars and strong financial expertise, Fleasing provides transparent, personalized service, handling everything in-house—from vehicle sourcing and importation to legal and financial advisory..
Fleasing.dk is a Danish premium car leasing company specializing in tailored solutions for both private individuals and businesses. Founded in 2010, Fleasing has evolved from a hobby project into a well-established enterprise with over 30 employees. The company offers various leasing options, including flexleasing, splitleasing, and seasonal leasing. With a team passionate about cars and strong financial expertise, Fleasing provides transparent, personalized service, handling everything in-house—from vehicle sourcing and importation to legal and financial advisory..
Did you get any leads through the AI chat?
Yes, we did. We got a few leads. But not in the same quantity or quality that we get from Weply.
Was that what made you decide to come back to us?
Yes, it was a combination of us never being dissatisfied with Weply, and the fact that the AI solution simply didn’t meet our expectations.
Weply handles leads properly. You ask the right questions – the ones that make sense for us – so we get usable information. The AI couldn’t do the same. And then there are the “partial” leads you also send – chats where your agents suspect there might be a lead, even if it doesn’t fully meet the criteria. Those are valuable too.
If you had to assess the difference in lead quality, how big would you say it is?
The lead quality from the AI chat wasn’t even a quarter of what we get from Weply. It just wasn’t usable.
I’m glad to hear you value the quality of our leads. If you had to rate us from 1 to 10, what score would you give us today?
When we switched away from you, I’d say you were at maybe a 6. We weren’t unhappy, but we weren’t particularly impressed either.
After trying AI and returning to you, I’d clearly place you at an 8 or 9. It’s a really solid solution.
That’s great to hear. Any final comments?
Yes – you’re doing a really great job. Your customer support is easy to reach, and we’re very satisfied using Weply as our chat solution.
Did you get any leads through the AI chat?
Yes, we did. We got a few leads. But not in the same quantity or quality that we get from Weply.
Was that what made you decide to come back to us?
Yes, it was a combination of us never being dissatisfied with Weply, and the fact that the AI solution simply didn’t meet our expectations. Weply handles leads properly. You ask the right questions – the ones that make sense for us – so we get usable information. The AI couldn’t do the same.
And then there are the “partial” leads you also send – chats where your agents suspect there might be a lead, even if it doesn’t fully meet the criteria. Those are valuable too.
If you had to assess the difference in lead quality, how big would you say it is?
The lead quality from the AI chat wasn’t even a quarter of what we get from Weply. It just wasn’t usable.
I’m glad to hear you value the quality of our leads. If you had to rate us from 1 to 10, what score would you give us today?
When we switched away from you, I’d say you were at maybe a 6. We weren’t unhappy, but we weren’t particularly impressed either.
After trying AI and returning to you, I’d clearly place you at an 8 or 9. It’s a really solid solution.
That’s great to hear. Any final comments?
Yes – you’re doing a really great job. Your customer support is easy to reach, and we’re very satisfied using Weply as our chat solution.
What Weply provided
Easy onboarding
Copy paste script on your website and get started within a few minutes.
Sales qualified leads
Optimize the sales process by receiving leads directly in your inbox.
External chat consultants
Get trained chat consultants to handle enquiries on your behalf.
Human interactions 24/7
There is a human being on the other end day and night 365 days a year.
Customer platform with all data
Get an easy overview of your development, chat dialogues, leads, invoices, etc.
Personal contact person
Your Customer Success Manager helps your business reach new heights.
What Weply provided
Easy onboarding
Copy paste script on your website and get started within a few minutes.
Sales qualified leads
Optimize the sales process by receiving leads directly in your inbox.
External chat consultants
Get trained chat consultants to handle enquiries on your behalf.
Human interactions 24/7
There is a human being on the other end day and night 365 days a year.
Customer platform with all data
Get an easy overview of your development, chat dialogues, leads, invoices, etc.
Personal contact person
Your Customer Success Manager helps your business reach new heights.
See more Weply customer stories
See more Weply customer stories
It's this easy to start generating more leads
1. Set up chat in just five minutes
You will receive a piece of code to be inserted on your website. If you need technical guidance, we’re here to help.
2. We take care of customer inquiries
We handle all inquiries in the chat 24/7 all days of the year, and help your customers find the information they need.
3. We will send hot leads to you
We collect information about the customer's needs and send ready-to-buy leads directly to your inbox and CRM system.
It's this easy to start generating more leads
1. Set up chat in just five minutes
You will receive a piece of code to be inserted on your website. If you need technical guidance, we’re here to help.
2. We take care of customer inquiries
We handle all inquiries in the chat 24/7 all days of the year, and help your customers find the information they need.
3. We will send hot leads to you
We collect information about the customer's needs and send ready-to-buy leads directly to your inbox and CRM system.