White paper | 12 minutes reading time
Unlocking the Secret to Winning More Customers
White paper | 12 minutes reading time
Unlocking the Secret to Winning More Customers
In this white paper:
Mastering the game
Uncovering the truth
7-step action plan
Customer story
What you gain
of customers prefer chat over email
and phone in a buying situation
Get your white paper here!
Mastering the game
Why personalization and online availability are key to winning demanding customers in a growingly competitive market.
In today’s digital age, online availability and personalization are more important than ever. With growing competition in the market, customers are becoming increasingly demanding.
If you’re not keeping up with the changing landscape, you risk losing potential customers. Limited availability and a lack of personalized customer experience can negatively affect satisfaction and buying behavior.
That’s why our report’s key takeaway is clear: In the ring of customer experience, personalized availability is your winning punch!
Follow our data-driven 7 step guide to stop losing potential customers. With our strategy, you can stay ahead of the competition and win over even the most demanding customers.
Uncovering the Truth About Customer Behaviour: What You Need to Know
Your potential customer is more difficult than you may think. Our study reveals some ugly but important truths about customer behavior that you should be aware of.
IMPATIENT
Customers are increasingly impatient and demand instant access to information about services. They don’t want to wait on hold or send an email only to have it take days for a response.
And the trend shows no signs of slowing down: 67% of Millenial and Gen Z customers prefer to chat with businesses!
Customers’ impatience also shows in how many attempts the customers will make to communicate. Only 7% are willing to reach out again if their first attempt was unsuccessful.
This highlights the need for businesses to ensure that they can address customer concerns and inquiries promptly, particularly during the initial interaction, to retain customer satisfaction and loyalty.
Continue reading about the truths of customer behaviour and access the 7-step action plan ...
In this white paper:
Mastering the game
Uncovering the truth
7-step action plan
Customer story
What you gain
Mastering the game
Why personalization and online availability are key to winning demanding customers in a growingly competitive market.
In today’s digital age, online availability and personalization are more important than ever. With growing competition in the market, customers are becoming increasingly demanding.
If you’re not keeping up with the changing landscape, you risk losing potential customers. Limited availability and a lack of personalized customer experience can negatively affect satisfaction and buying behavior.
That’s why our report’s key takeaway is clear: In the ring of customer experience, personalized availability is your winning punch!
Follow our data-driven 7 step guide to stop losing potential customers. With our strategy, you can stay ahead of the competition and win over even the most demanding customers.
Uncovering the Truth About Customer Behaviour: What You Need to Know
Your potential customer is more difficult than you may think. Our study reveals some ugly but important truths about customer behavior that you should be aware of.
of customers prefer chat over email
and phone in a buying situation
IMPATIENT
Customers are increasingly impatient and demand instant access to information about services. They don’t want to wait on hold or send an email only to have it take days for a response.
And the trend shows no signs of slowing down: 67% of Millenial and Gen Z customers prefer to chat with businesses!
Customers’ impatience also shows in how many attempts the customers will make to communicate. Only 7% are willing to reach out again if their first attempt was unsuccessful.
This highlights the need for businesses to ensure that they can address customer concerns and inquiries promptly, particularly during the initial interaction, to retain customer satisfaction and loyalty.
Continue reading about the truths of customer behaviour and access the 7-step action plan ...