Weply vs. Zendesk
At Weply, we believe that chat solutions should be a full package that creates value on several parameters, and not only be a delivery of software. Weply is a 24/7 personal manned live chat that specializes in lead generation. It is the perfect multi tool for both you and your customers.
Externally staffed chat
The opportunity to interact with businesses online with a real human being has gone from being something we hoped to be something we expect is possible. Personal manned chats are here to stay. Unlike Zendesk, Weply staffs the chat themselves. We have a corps of trained, educated, and service-minded chat consultants who will be your digital receptionist. By letting Weply’s chat consultants handle online customer inquiries you can, without lifting a finger, ensure that your customers get a good experience on your site.
24/7 Availability
Websites are the shops of the digital age. They have no opening hours, so being available around the clock is essential. And just like a physical store without staff during opening hours is unheard of, the same goes for websites that are not available and open 24/7. That's why Weply’s chat consultants are available 24 hours a day, 365 days a year, to welcome your website visitors and handle their inquiries. With Zendesk, your availability depends on your internal resources. And our experience is that not many companies are able to cover a chat outside normal working hours.
We know the secret to successful online conversations
At Weply, we know that no two humans are alike. So why should your customer service be any different?
We know that every human being has a unique way of communicating, and it's our job to understand the full context of your customers' questions so you can give them the best possible answers. We also know that not everyone can provide good answers that contribute to a good customer experience. That's why we have a team of chat agents who are specialists in online dialogues through chat and conversational psychology. They're trained in questioning techniques, mirroring, and meta-communication—among other things—so they can help you provide the best possible service for your customers.
Turn your chat into a lead gen machine
Websites are the shops of the digital age. They have no opening hours, so being available around the clock is essential. And just like a physical store without staff during opening hours is unheard of, the same goes for websites that are not available and open 24/7. That's why Weply’s chat consultants are available 24 hours a day, 365 days a year, to welcome your website visitors and handle their inquiries. With Zendesk, your availability depends on your internal resources. And our experience is that not many companies are able to cover a chat outside normal working hours.
Getting started is quick and easy
Getting your Weply chat up and running is as easy as it sounds. You can have a fully-staffed, 24/7 chat up and running in 5 minutes.
And why should you? Because Weply gives you something that Zendesk can't: a partner who specializes in online dialogues, who will work with you to convert website visitors into leads. Unlike Zendesk, Weply doesn't require any internal resources to have a well-functioned chat. Since the chat is staffed by external chat consultants, you won't have to use any time or resources on training your employees in how to answer chats and use the platform. Weply will be your external partner who feels like an additional internal employee.
SEO is going to love you for this
Chat is a powerful tool for improving your online presence. But many chat services can actually slow down your website and even harm its SEO ratings.
Unlike other providers, Weply's widget is fast and lightweight, so it will actually improve your website's SEO rating. Your page authority can increase due to more engagement, which will ultimately add more value to your business as it can help your website become more visible in web searches. So there is no need to worry about a potential negative effect on your SEO performance.
