Weply vs. Zendesk

At Weply, we believe that chat solutions should be a full package that creates value on several parameters, and not only be a delivery of software. Weply is a 24/7 personal manned live chat that specializes in lead generation. It is the perfect multi tool for both you and your customers.

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Personal manned chat

The opportunity to interact with businesses online with a real human being has gone from being something we hoped to be something we expect is possible. Personal manned chats are here to stay. Unlike Zendesk, Weply staffs the chat themselves. We have a corps of trained, educated, and service-minded chat consultants who will be your digital receptionist. By letting Weply’s chat consultants handle online customer inquiries you can, without lifting a finger, ensure that your customers get a good experience on your site.

Online 24/7

Websites are shops without opening hours. Being available online around the clock is therefore essential. Just as a physical store without staff during opening hours is unheard of, the same goes for websites that are not available and open to interact 24/7. That is why Weply’s chat consultants are available 24 hours a day, 365 days a year, to welcome your website visitors and handle their inquiries. With Zendesk, your availability depends on your internal resources. And our experience is, that not many companies are able to cover a chat outside normal working hours.

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Deep understanding of online dialogues

No humans are alike. The same goes for our way of communicating. Only human beings can understand the full context of the customers’ question which often is necessary if you want to give good answers. But not everyone can provide good answers that contributes to a good customer experience. Unlike Zendesk, Weply has a team of chat agents, who are specialists in online dialogues through chat and conversational psychology. They are among other things trained and tested in questioning techniques, mirroring, and meta-communication.

Take your chat to another level with lead generation

Websites are shops without opening hours. Being available online around the clock is therefore essential. Just as a physical store without staff during opening hours is unheard of, the same goes for websites that are not available and open to interact 24/7. That is why Weply’s chat consultants are available 24 hours a day, 365 days a year, to welcome your website visitors and handle their inquiries. With Zendesk, your availability depends on your internal resources. And our experience is, that not many companies are able to cover a chat outside normal working hours.

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Easy and quick implementation

Getting your Weply chat up and running does not require any complex setup procedures. The setup itself only take 5 minutes. From there, your chat will be staffed 24/7 by real people who specializes in online dialogues and converting websites visitors into leads. Unlike Zendesk, Weply does not require any internal resources to have a well functioned chat. Since the chat is staffed by external chat consultants, you will not have to use any time or resources on training your employees in how to answer chats and use the platform. Weply will be your external partner who will feel like and additional internal employee.

The chat Google is going to reward

Chats will influence website’s SEO rating. Most chat services will have a negative effect as they slow down websites’ page speed. Unlike other providers, Weply’s fast and light widget will actually improve websites’ SEO rating. Weply’s chat will boost the site’s page authority through increased engagement, which will improve its rating in Google. This will add value to your business as it ultimately generates more traffic to your site. You can therefore implement Weply’s widget without worrying about degrading any of your SEO parameters.

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Ready to provide your website visitors with a unique and personalized live chat experience?