Weply vs. Intercom
Weply and Intercom are both live chat providers that develop chats for businesses that are staffed by real human beings. One would therefore think they reminded a lot of each other. They are at some points, but are ultimately two very different solutions. Weply differentiates itself by offering a complete chat package where your chat is staffed around the clock, and you get qualified leads directly sent to your inbox.
Personal manned chat
Like Weply, Intercom makes it possible for businesses to interact with website visitors through live chat. Intercom’s Business Messenger is for you, who want to staff your own chat. You can also add a chatbot function, that will try to answer your customer inquiries before they are transferred to an actual employee. As a Weply customer, professional chat agents will staff your live chat, so you will not have to lift a finger yourself. Our chat agents are employed internally with us and are continuously trained. In general, our turnover of chat agents is low, which means that you can expect that it will be the same chat agents that will handle your chat repeatedly.
Online 24/7
Unlike Intercom, you are guaranteed 24/7 365 online availability with Weply. There will always be a real human being ready to interact with your visitors on your site. With Intercom your availability will depend on your own resources in terms of covering the chat either yourself, your employees, or paying for external chat agents. We know for a fact how important businesses’ online availability is. Our data show that +50% of all customers’ chats come outside the period 8AM-4PM, and more than 23% of all chats are in weekends. Therefore, 24/7 availability is part of Weplys chat solution.
Deep understanding of online dialogues
Unlike Intercom, you are guaranteed 24/7 365 online availability with Weply. There will always be a real human being ready to interact with your visitors on your site. With Intercom your availability will depend on your own resources in terms of covering the chat either yourself, your employees, or paying for external chat agents. We know for a fact how important businesses’ online availability is. Our data show that +50% of all customers’ chats come outside the period 8AM-4PM, and more than 23% of all chats are in weekends. Therefore, 24/7 availability is part of Weply's chat solution.
Take your chat to another level with lead generation
Getting a ton of customer inquiries through phone calls, e-mails, or a website contact form is any business owner's dream. However, it ends up being a nightmare if the majority of them are not relevant. You end up with a lot of wasted work hours. You can avoid this with Weply's chat solution. We collect, sort, and forward leads on customers that live up to your lead requirements. For instance, you could have the lead requirement that customers should give up a phone number, e-mail, and live in a specific area. Weply is the only one on the market that offers this kind of lead generation 24/7.
Easy and quick implementation
Setting up your Weply Chat only takes 5 minutes - no complex setup procedures! From there, your chat will be staffed 24/7 by real people who specialise in online dialogues and converting website visitors into leads. Unlike Intercom, Weply does not require any internal resources to have a well functioned chat. Since the chat is staffed by external chat consultants, you will not have to use any time or resources on training your employees in how to answer chats and use the platform.
The chat Google is going to reward
Chat solutions do influence website SEO ratings. Most chat services will have a negative effect as they slow down websites’ page speed. Unlike other providers, Weply’s fast and light widget will actually improve websites’ SEO rating. Weply’s chat will boost the site’s page authority through increased engagement, which will improve its rating in Google. This will add value to your business as it ultimately generates more traffic to your site. You can therefore implement Weply’s widget without worrying about degrading any of your SEO parameters.
