Weply vs. Imbox
Weply and Imbox are both live chat providers that develop chats for businesses that are staffed by real human beings. However, there is a big difference in the two providers’ combined solution. Where Imbox mostly focus on companies’ ability to create personal relationships online themselves, Weply is an external partner that provides businesses with a 24/7 personally staffed live chat that converts website traffic into qualified leads.
Personal manned chat
Like Weply, Imbox makes it possible to interact online with website visitors via live chat. The big difference is, however, that with Imbox, you will only get access to their chat platform so you and your employees can handle chats yourself. As Weply customer, professional chat consultants, staff your chat day and night. Our chat consultants are employed internally with us and are continuously trained by us. And of course, they will, as they get to know your business and customers, become better and faster at handling your customers’ chats.
When using Weply you are guaranteed 24/7 365 online availability. There will always be a real human being ready to interact with your visitors on your site. With Imbox your availability will depend on your own resources in terms of covering the chat either yourself, your employees, or paying extra for external chat agents. We know for a fact how important businesses’ online availability is. Our data show that +50% of all customers’ chats come outside the period 8AM-4PM, and more than 23% of all chats are in weekends. Therefore, 24/7 availability is part of Weplys chat solution.
Deep understanding of online dialogues
Unlike Imbox, Weply has their own chat consultants, that handle chats on behalf of businesses in both English, Swedish and Danish. We know how important and convenient it is for customers to interact in their own native language. Also, Weply’s agents are specialists in online dialogues, as they are trained in questioning techniques, mirroring, dialogue management, and metacommunication. Having this skill set, the chat agents can adjust every single chat dialogue to the specific customer. This will elevate website visitors’ experience on your site, which lead to happier and more loyal customers.
Take your chat to another level with lead generation
Getting a ton of customer inquiries either by phone, e-mail, or contact formulars is any business’ dream. However, it ends up being a nightmare if the majority of these are not relevant for you. This easily ends up in a lot of wasted work hours. You can avoid this with Weplys chat solution. We collect, sort, and forward leads on customers that live up to your lead requirements. For instance, you could have the lead requirement that customers should give up a phone number, e-mail, and live in a specific area. You will not get the same opportunity with Imbox – in fact, Weply is the only one on the market that offer this kind of lead generation 24/7.
Easy and quick implementation
Like Weply, Imbox has a simple and fast click-copy-paste chat that takes no more than five minutes to get online. The difference, however, is that as soon as the chat is active, Weply’s chat agents can answer chats on your website. If you choose to use Imbox as your live chat provider, you will have to train employees in how they answer customer inquiries and use the chat system. Minimize the time you use on implementing a new live chat with Weply as your provider.
The chat Google is going to reward
Chats will influence website’s SEO rating. Most chat services will have a negative effect as they slow down websites’ page speed. Unlike other providers, Weply’s fast and light widget will actually improve websites’ SEO rating. Weply’s chat will boost the site’s page authority through increased engagement, which will improve its rating in Google. This will add value to your business as it ultimately generates more traffic to your site. You can therefore implement Weply’s widget without worrying about degrading any of your SEO parameters.