Customer Stories – Merrild LavAzza
Coffee supplier handles all chats online personally and free up time
37%
VISITORS
CHAT WITH US
22%
CHATS BECOME
HOT LEADS
46%
LEADS OUTSIDE
OFFICE HOURS
Last updated: May 2022
Customer Stories – Merrild LavAzza
Coffee supplier handles all chats online personally and free up time
37%
VISITORS
CHAT WITH US
22%
CHATS BECOME
HOT LEADS
46%
LEADS OUTSIDE
OFFICE HOURS
Last updated: May 2022
The challenge
Merrild LavAzza was looking for new ways to generate leads. They chose to implement Weply's chat function that focuses on lead generation, which is an obvious channel to fulfill this need.
Henriette Linderoth, Trade Marketing Manager, shares their experience
The challenge
Merrild LavAzza was looking for new ways to generate leads. They chose to implement Weply's chat function that focuses on lead generation, which is an obvious channel to fulfill this need.
Henriette Linderoth, Trade Marketing Manager, shares their experience
Merrild LavAzza provides coffee solutions for offices, hotels, cafés and restaurants. They are known for quality and innovation, but responsibility is also high on their agenda.
Merrild LavAzza provides coffee solutions for offices, hotels, cafés and restaurants. They are known for quality and innovation, but responsibility is also high on their agenda.
The results
With Weply on their website, Merrild Lavazza got another channel to receive customer inquiries and leads. Since they have a small marketing department, it has made a big difference to be able to get help to receive some of the customer inquiries and at the same time provide a good service through the chat.
Merrild LavAzza now has an external chat service to ensure that they are available online 24/7 for their customers
They find that they have more time for work tasks because more inquiries are handled in the chat
Weply's chat consultants handle chats 24/7, which was otherwise not possible for a small team like theirs
The results
With Weply on their website, Merrild Lavazza got another channel to receive customer inquiries and leads. Since they have a small marketing department, it has made a big difference to be able to get help to receive some of the customer inquiries and at the same time provide a good service through the chat.
Merrild LavAzza now has an external chat service to ensure that they are available online 24/7 for their customers
They find that they have more time for work tasks because more inquiries are handled in the chat
Weply's chat consultants handle chats 24/7, which was otherwise not possible for a small team like theirs
What Weply provided
Easy onboarding
Copy paste script on your website and get started within a few minutes.
Sales qualified leads
Optimize the sales process by receiving leads directly in your inbox.
External chat consultants
Get trained chat consultants to handle enquiries on your behalf.
Human interactions 24/7
There is a human being on the other end day and night 365 days a year.
Customer platform with all data
Get an easy overview of your development, chat dialogues, leads, invoices, etc.
Personal contact person
Your Customer Success Manager helps your business reach new heights.
What Weply provided
Easy onboarding
Copy paste script on your website and get started within a few minutes.
Sales qualified leads
Optimize the sales process by receiving leads directly in your inbox.
Get trained chat consultants to handle enquiries on your behalf.
Human interactions 24/7
There is a human being on the other end day and night 365 days a year.
Customer platform with all data
Get an easy overview of your development, chat dialogues, leads, invoices, etc.
Personal contact person
Your Customer Success Manager helps your business reach new heights.
See more Weply customer stories
See more Weply customer stories
It's this easy to start generating more leads
1. Set up chat in just five minutes
You will receive a piece of code to be inserted on your website. If you need technical guidance, we’re here to help.
2. We take care of customer inquiries
We handle all inquiries in the chat 24/7 all days of the year, and help your customers find the information they need.
3. We will send hot leads to you
We collect information about the customer's needs and send ready-to-buy leads directly to your inbox and CRM system.
It's this easy to start generating more leads
1. Set up chat in just five minutes
You will receive a piece of code to be inserted on your website. If you need technical guidance, we’re here to help.
2. We take care of customer inquiries
We handle all inquiries in the chat 24/7 all days of the year, and help your customers find the information they need.
3. We will send hot leads to you
We collect information about the customer's needs and send ready-to-buy leads directly to your inbox and CRM system.