Customer Stories – VVSPlus
How VVSPlus has achieved a lead hit rate of 60-80%
73%
VISITORS CHAT WITH US
43%
CHATS BECOME HOT LEADS
49%
LEADS OUTSIDE
OFFICE HOURS
Last updated: November 2022
Customer Stories – VVSPlus
How VVSPlus has achieved a lead hit rate of 60-80%
73%
VISITORS CHAT WITH US
43%
CHATS BECOME HOT LEADS
49%
LEADS OUTSIDE
OFFICE HOURS
Last updated: November 2022
The challenge
Before using Weply, VVSPlus had a chat where 6 employees were logged into an app 24/7. When a chat came in, whoever was available at the time answered.
The challenge with this was that they were disturbed outside of their working hours and it was often that they left the visitor with no response. They weren't given the service they wanted.
Max Nissov-Johannsen, tilbudschef, fortæller om deres oplevelse
The challenge
Before using Weply, VVSPlus had a chat where 6 employees were logged into an app 24/7. When a chat came in, whoever was available at the time answered.
The challenge with this was that they were disturbed outside of their working hours and it was often that they left the visitor with no response. They weren't given the service they wanted.
Max Nissov-Johannsen, tilbudschef, fortæller om deres oplevelse
VVSPlus is an internet-based craftsman that electronically receives enquiries from customers and provides them with a quote within 24 hours. They started their business wanting to make it easier and quicker to book a plumber and get a quote.
VVSPlus is an internet-based craftsman that electronically receives enquiries from customers and provides them with a quote within 24 hours. They started their business wanting to make it easier and quicker to book a plumber and get a quote.
The solution
The solution was to move away from internal staffing and get an external chat service. The ability to respond to customers with a response time between 1-4 seconds, 24x7, 365, was what initially sparked interest in Weply. Now they are personally available 24x7 without lifting a finger.
As an internet-based business, first impressions online mean everything. After VVSPlus partnered with Weply, they were able to provide the service they wanted to, to their website visitors.
With Weply, there's always a real human on the other end, not a robot, and everyone is taken care of, even those who write English. At VVSPlus, they also experienced that they did not ask in the right way so they got the customer's contact information. They are now experiencing that they do because of Weply's trained chat consultants.
The solution
The solution was to move away from internal staffing and get an external chat service. The ability to respond to customers with a response time between 1-4 seconds, 24x7, 365, was what initially sparked interest in Weply. Now they are personally available 24x7 without lifting a finger.
As an internet-based business, first impressions online mean everything. After VVSPlus partnered with Weply, they were able to provide the service they wanted to, to their website visitors.
With Weply, there's always a real human on the other end, not a robot, and everyone is taken care of, even those who write English. At VVSPlus, they also experienced that they did not ask in the right way so they got the customer's contact information. They are now experiencing that they do because of Weply's trained chat consultants.
"We've experienced a huge difference since we got Weply, there's no doubt about it. We've got our time off back in the evenings and safely leave our customers to Weply."
"We've experienced a huge difference since we got Weply, there's no doubt about it. We've got our time off back in the evenings and safely leave our customers to Weply."
The result
At VVSPlus, they find that they receive leads that meet the requirements that have been made with Weply. They get hot leads who are ready to be contacted and who want a task completed. By having specific employees who prioritize leads from Weply and contact them quickly, they have achieved a hit rate of 60-80%.
Before, they had internal chat set up where they couldn't provide the service they wanted.
After easy implementation, they could handle chats within seconds 24x7 365 days a year.
The partnership has made a huge difference. They got their time off back and are getting the service that is promised.
They have a hit rate on the leads from Weply of between 60-80%.
The result
At VVSPlus, they find that they receive leads that meet the requirements that have been made with Weply. They get hot leads who are ready to be contacted and who want a task completed. By having specific employees who prioritize leads from Weply and contact them quickly, they have achieved a hit rate of 60-80%.
Before, they had internal chat set up where they couldn't provide the service they wanted.
Efter nem implementering, kunne de håndtere chats inden for få sekunder 24x7 365 dage om året.
After easy implementation, they could handle chats within seconds 24x7 365 days a year.
They have a hit rate on the leads from Weply of between 60-80%.
What Weply provided
Easy onboarding
Copy paste script on your website and get started within a few minutes.
Sales qualified leads
Optimize the sales process by receiving leads directly in your inbox.
External chat consultants
Get trained chat consultants to handle enquiries on your behalf.
Human interactions 24/7
There is a human being on the other end day and night 365 days a year.
Customer platform with all data
Get an easy overview of your development, chat dialogues, leads, invoices, etc.
Personal contact person
Your Customer Success Manager helps your business reach new heights.
What Weply provided
Easy onboarding
Copy paste script on your website and get started within a few minutes.
Sales qualified leads
Optimize the sales process by receiving leads directly in your inbox.
External chat consultants
Get trained chat consultants to handle enquiries on your behalf.
Human interactions 24/7
There is a human being on the other end day and night 365 days a year.
Customer platform with all data
Get an easy overview of your development, chat dialogues, leads, invoices, etc.
Personal contact person
Your Customer Success Manager helps your business reach new heights.
See more Weply customer stories
See more Weply customer stories
It's this easy to start generating more leads
1. Set up chat in just five minutes
You will receive a piece of code to be inserted on your website. If you need technical guidance, we’re here to help.
2. We take care of customer inquiries
We handle all inquiries in the chat 24/7 all days of the year, and help your customers find the information they need.
3. We will send hot leads to you
We collect information about the customer's needs and send ready-to-buy leads directly to your inbox and CRM system.
It's this easy to start generating more leads
1. Set up chat in just five minutes
You will receive a piece of code to be inserted on your website. If you need technical guidance, we’re here to help.
2. We take care of customer inquiries
We handle all inquiries in the chat 24/7 all days of the year, and help your customers find the information they need.
3. We will send hot leads to you
We collect information about the customer's needs and send ready-to-buy leads directly to your inbox and CRM system.